GENERAL TERMS AND CONDITIONS OF USE

Section I. Generalities.

1. Legal information

This website (hereinafter, the “Website” or the “Platform”) is owned by HERMENEUS WORLD, S.L. (hereinafter, “Hermeneus”), a company of Spanish nationality with registered office at Plaza Ibaiondo 1, 2nd floor - office 210. 48940 Leioa (Bizkaia), provided with C.I.F. B-95654950 and registered in the Commercial Registry of Bizkaia in Volume 5527, Folio 48, Sheet BI-58809. You can contact us through the forms and contact channels that you will find here. on the Website itself.

2. General description.

Through the Website, Hermeneus offers a service that allows any person (hereinafter, the "Buyer") to purchase online products that are marketed by farmers, food stores, professionals, businesses and businesses. independents (hereinafter, the “Businesses”). The Website is a platform that Hermeneus makes available to: (i) Businesses, so that they can advertise and market their products and services online; and (ii) the Buyers, so that they have at their disposal a showcase where they can purchase the products or reserve the services marketed by the Merchants. In short, the purpose of the Website is to provide direct access between Businesses and Buyers so that they can acquire or reserve the products or services that interest them directly from the Businesses that sell them.

Hermeneus in no case markets or sells the products or services available on the Platform. Hermeneus is an information society service provider whose function is solely to provide a technological platform through which Buyers can purchase products or reserve services directly from the Merchants that supply them. They market, limiting themselves to making available to Buyers and Businesses a set of functionalities that allows them to conclude their transactions directly between themselves and, sometimes, to mediate the payment of purchases made through the Website, in which case Hermeneus will, in all cases, limit himself to to conclude the sale of the products exclusively in the name and as commercial agent of the Merchants.

Therefore, Buyers understand and accept that, when they make a purchase or reservation through the Website, a direct relationship is created with the Merchant whose product or service they have purchased or reserved and that Hermeneus in In no case is it part of the contractual relationship that is created directly between the Buyer and the Merchant when concluding a purchase or making a reservation through the Website.

3. Scope of application and acceptance.

These general terms and conditions of use (hereinafter, the "Conditions of Use") regulate the use of the functionalities and services available on the Website, as well as the such as the conditions applicable to the purchase/reservation of the products/services that are available on the Website at all times. The use of the services available on the Website entails the full and unreserved acceptance of these Conditions of Use by the Buyers and the Merchants (hereinafter, both jointly, the "Users").

Sometimes, the acquisition of certain products and/or the reservation or use of some services may be subject to particular conditions that may be established by the Businesses that sell them, which, depending on the case, replace, They complete and/or partially modify these Conditions of Use. Therefore, Buyers must take into account that the corresponding particular conditions of the Merchants that are shown in the descriptive sheets of the products may also be applicable. services and/or during the purchase or reservation process.

4. Conditions of access and use of the Website.

The Website is Reserved for Users over 18 years of age. By accepting these Conditions of Use, the User expressly confirms that he is of legal age. Without prejudice to the foregoing, Hermeneus reserves the right to request accreditation of this requirement and to prevent the registration or cancel the account of any User who does not sufficiently prove their legal age after having been required to do so.

Access and navigation through the Website does not require prior registration. The Purchased Users will be able to view and consult all the information about the Businesses and their products and services available at any time on the Website without the need to register. However, to purchase the products available on the Website, you must complete a registration process based on a standardized form in which you must complete certain information that is mandatory. During the purchase process, the Buyer must You will create a password that will allow you to log in. create and have a user account through which you can make future purchases on the Website without having to complete all the data for each purchase, as well as such as checking your purchase history and details of all orders placed. Likewise, in this way the Buyer will be able to have a single user account for all websites owned by Hermeneus at any given time.

Likewise, to register as a Commerce, you must You will complete a registration process and provide Hermeneus with certain mandatory information. The use of the Platform by Merchants is prohibited. subject to certain additional contractual conditions that Merchants must accept to register on the Platform, which complement what is established in these Conditions of Use and regulate in particular the conditions applicable to Merchants for the marketing of their products. products and services through the Platform. The person who completes the registration process of the Merchant on the Website and who accepts these Conditions of Use on its behalf expressly states and guarantees that it has sufficient authorizations or powers to accept the terms provided for in these Conditions of Use on its behalf. of the Merchant, whether a legal or natural person, and to bind the Merchant to the terms provided in these Conditions of Use. Hermeneus is not responsible for the lack of veracity in the data or statements made by the person. to complete the registration process on behalf of a Merchant.

Users guarantee the accuracy, legality, veracity and updating of all the information they provide to Hermeneus through the forms enabled on the Website or in any other way, whether during their registration or at any other time. Hermeneus declines any responsibility for any inconveniences, damages or incidents resulting from errors, omissions or lack of accuracy, updating or veracity of the information provided by the User at the time of registration or when making any purchase or reservation. Users are responsible for preserving the security of their account at all times and understand that they will be fully responsible for any action or performance carried out under their user account by any person to whom they facilitate or allow access to their account. .

Section II. General purchasing conditions.

5. Introduction.

Through this section, Hermeneus sets out the general conditions that apply to purchases made through the Website and that constitute the conditions that the Businesses that sell their products on the Website They undertake to comply under their sole responsibility.

Since Hermeneus does not market or sell the products and services available on the Website, Buyers understand that, when they make a purchase through the Website, a direct relationship is created with the Merchant whose product they have purchased. acquired and that Hermeneus in no case forms part of the contractual relationship that is created directly between the Buyer and the Merchant upon concluding the purchase. For this reason, the Merchants themselves, and not Hermeneus, are the only ones responsible to the Buyers for the products sold, for the information provided about them, for their delivery, for any legal guarantee or after-sales service and , in general, from any liability derived from the marketing and sale of its products.

Hermeneus does not offer any guarantee about the quality or condition of the products and services marketed by the Merchants and declines all responsibility regarding any incident or liability arising from the sale concluded directly between the Buyers and the Merchants. The Buyers understand and accept that Hermenus cannot take responsibility for any responsibility that corresponds to the Merchants, since they are the ones who market and sell their products directly to the Buyer.

6. Description and price of the products.

When they publish their offer of products and services on the Website, Merchants are responsible for including a description of the products/services they market, so that Buyers can make the purchase in an informed manner. The description, prices, weights and other characteristics of the products/services, as well as as the information about the Merchant itself, are based exclusively on the information and photographs that are included on the Website directly by the Merchants themselves or at their indication under their sole responsibility.

Although Hermeneus makes every effort to ensure that the information available on the Website is complete and accurate, updated and free of errors, given that the information and content about the products and the Merchants themselves are incorporated directly by the Merchants or at their request under their responsibility, Hermeneus declines any kind of responsibility for any omission, error or lack of truthfulness, precision, updating and correctness of said information.

The photographs of the products are only intended to illustrate as an example the appearance of the products and to provide visual information that complements the written description of the same, but said photographs do not reflect necessarily the real or exact appearance of the product. In addition, due to technical limitations or the characteristics of the devices or monitors used by Users to view the photographs, sometimes the tones, colors, finishes or dimensions of the products may not correspond exactly to the images. the real appearance of the products. The Buyers acknowledge, therefore, that these photographs have merely indicative and illustrative value.

The prices of the products and services shown on the Website include VAT. and other taxes that may be applicable. However, product prices do not include transportation costs that, where applicable, may be applicable. Transportation costs, when applicable, will be shown during the purchase process for the Buyer's knowledge and acceptance before making payment for the order.

7. Purchase and payment process.

The purchasing process is very simple and intuitive. The Buyer simply has to select the products they are purchasing. interested in purchasing and the selected products will be added to the “Cart” or the “Shopping Cart”. Each time a product is selected, the Buyer will have access to the You will be given the option to continue shopping or complete the purchase, in which case the purchase will begin. the order processing and payment process.

To make payment for the order, the Buyer may select the different payment alternatives available at any time on the Website, which are configured by the Merchants themselves. In those cases in which the order only contains products from the same Merchant, the Buyer may make payment for the order through any of the payment options offered directly by the Merchant itself (paypal, bank transfer, payment in hand or by credit card through the POS enabled by the Merchant itself) or by credit card through the payment gateway (POS) of the Platform itself. The available payment options can be consulted before completing the order and confirming payment.

In the event that the Merchant does not have its own POS enabled or the order contains products from more than one Merchant and the Buyer selects the payment option by credit card, payment will be made by credit card. through the POS of the Platform that Hermeneus has enabled to facilitate payment between Buyers and Merchants. In this case, Hermeneus acts as a mere intermediary in making payment between the Buyer and the Merchant(s) whose products the Buyer has purchased and is limited to concluding the sale of the products exclusively in the name and as Commercial agent of the Businesses. Once payment has been made, the Buyer will be responsible. released from its payment obligation to the Merchant(s), Hermeneus being responsible for settling in favor of each Merchant the amounts corresponding to the purchase made and the Buyer having the right to request reimbursement directly from Hermeneus. in the cases established in these Conditions of Use and in the applicable legislation.

In the event that the Buyer makes the payment through the POS of the Platform, this must be use a credit or debit card Visa, Mastercard, American Express, Visa Electron and/or other similar cards. The card with which payment is made must be have as the issuing financial entity a Spanish bank or savings bank or a branch or subsidiary financial entity of a foreign financial entity with establishment in Spain. All transactions that take place through the Platform's POS will be carried out through the payment gateway enabled by a financial entity that applies due security measures in payment processing in accordance with legal requirements. applicable. Furthermore, at Hermeneus we ensure the security of Buyers' information: that is why the Platform works and has SSL certificates (https) to guarantee safe navigation through the Website. SSL certificates guarantee a secure transmission of information over the Internet, since the transmission of data between the server and user occurs in an encrypted manner without putting your information at risk.

In order to prevent fraudulent operations, Hermeneus reserves the right to request information and confirmations from Buyers, even after having made one or more purchases through the Website, with the purpose of confirming that the Buyer has actually authorized the payment, as well as as well as to carry out checks on the transactions carried out. If any improper charge is made to your credit card, the Buyer must Immediately communicate it to Hermeneus, through the “Contact” section, so that Hermeneus can carry out the pertinent investigation and adopt the measures that are appropriate depending on each case.

Once the purchase process is completed and payment has been made, the purchase will be understood as It will be concluded at the time the Buyer receives a confirmation of his order by email. Once the order confirmation is received, no changes or cancellations will be accepted, without prejudice to the right to withdraw from the purchase in the legally established cases.

The supporting documents for each purchase will be available for consultation in the Buyer's user account. If the Buyer wishes to receive an invoice for the purchase, they must Contact directly the Merchant to whom you made the payment. the purchase to request it.

8. Delivery and shipping of the order.

During the purchase process, the different delivery options enabled by the Merchant for the delivery or shipping of its products will be displayed. From time to time, the Buyer may Select between picking up the order at the Merchant's own establishment or requesting its shipping/transportation.

Please note that not all Stores have the possibility of in-store pickup enabled and that the transportation and shipping service may be restricted to certain delivery areas or require a minimum purchase amount. In these cases, if the delivery address indicated during the order processing process is not within the enabled delivery areas or the shipping service requires a minimum purchase amount, the delivery address will be informed. This circumstance will be communicated to the Buyer during the order processing process.

During the purchase process, the Buyer may choose to request shipping of the order to the address used to create their user account or to another address they specify for the delivery of that specific order. The price of the applicable shipping costs will be shown below. during the order processing, before making payment.

Regarding the shipping service, the delivery address must in all cases be within the Spanish peninsular territory. In the event that the Buyer is interested in shipping the order outside the Spanish peninsular territory, they must contact the Merchant to verify the possibility of delivery to the address of interest; As soon as possible, the Merchant will inform you. If it is possible to deliver the order to the address proposed by the Buyer, as well as as the costs that this entails. In any case, the User must You accept and pay these expenses at the time of purchase.

In order to optimize the delivery process, the address indicated by the Buyer must be a postal address in which delivery can be made within normal business hours. Neither Hermeneus nor the Merchant will be responsible for any expenses, incidents or delays resulting from any error or omission by the Buyer when specifying the delivery address or the impossibility of making delivery for reasons attributable to the User. (e.g. recipient absent at the address indicated on the expected delivery date); the Buyer must take charge of any additional costs that, if applicable, may be generated as a result of these assumptions.

At the time of delivery of the order, if requested, the Buyer must indicate/show your identification document to the carrier and sign the delivery note or delivery confirmation. If the order contains alcoholic beverages, the Merchant or, where applicable, the carrier may request verification of the age of the recipient of the order in the manner it deems appropriate.

The estimated delivery time will be displayed during the order processing process. The indicated deadlines are estimates only, as they are subject to circumstances beyond the control of the Merchant and Hermeneus. In any case, the delivery time will never exceed thirty (30) calendar days counting from the day following the day on which the Buyer made the purchase. the purchase.

The delivery is considered to have been made from the moment in which the order is made available to the Buyer at the delivery location indicated by the latter during the processing of the order or, in the event that the Buyer has opted for collection at the Merchant itself, at the time the order is collected.

9. Returns.

Right of withdrawal.

In accordance with applicable legislation, the Buyer will have You have a maximum period of fourteen (14) calendar days from receipt of the order to withdraw from the purchase, without the need for any justification and without penalty of any kind. In any case, the right of withdrawal will not be effective. applicable in the cases established in the applicable regulations, especially, with an illustrative and non-limiting nature, in the following cases: (i) when dealing with goods made in accordance with the consumer's specifications or clearly personalized; (ii) when it refers to goods that may deteriorate or expire quickly (for example, fresh food products or those with a short expiration date); (iii) in the case of packaged or sealed food products that have been unsealed after delivery, because they are not suitable to be returned for reasons of health protection or hygiene; (iv) sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer after delivery; (v) accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution. ;fics.

In the event that the Buyer has acquired a good that allows its return in exercise of the right of withdrawal and wants to exercise such right, the Buyer, before 14 days have passed from the delivery of the order, must ; directly notify the Merchant from whom you have purchased the product (whose contact information and address can be consulted on this Website and in the purchase confirmation) of your decision to withdraw from the purchase through a declaration unambiguous (for example, a letter sent by post, fax or email). The Buyer may use the model withdrawal form that appears at the end of these Terms of Use, although its use is not mandatory. To comply with the withdrawal period, it is enough for the communication regarding the exercise of this right to be sent to the Merchant before the indicated period expires.

In any case, the Buyer must return at your sole expense to the Merchant the product(s) on which you exercise the withdrawal. The Merchant, once it has received the product(s) and verified that it is/are in the same state in which it was/was delivered, will refund the amount. the price of the order and the initial shipping costs paid, if applicable, by the Buyer when purchasing the product(s) on which he/she has exercised the withdrawal. The refund will be made using the same payment method used by the Buyer for the transaction initial cute;n, unless the Buyer has expressly requested otherwise. In any case, the Buyer will not incur any in no expense as a result of the reimbursement. In the event that the payment for the order had been made through the Platform's POS, the refund will be carried out by Hermeneus, without prejudice to the fact that the withdrawal must be In any case, exercise it before the Commerce. The Commerce or, if applicable, Hermeneus, may withhold the refund until the Merchant has received the goods subject to withdrawal or until the Buyer has presented proof of their return, depending on which condition is met first.

In any case, the products must be returned in the same condition in which they were delivered, along with all the accessories delivered to the Buyer and with the original packaging, seals and labeling. Merchants will not accept returns when there are clear signs of use by the Buyer beyond the warranty period. than necessary to verify the characteristics of the product or when they are returned with open seals or with clear signs of opening. will not proceed refund if the returned products do not meet the above conditions.

Incidents and errors in orders.

In the event that the Buyer receives an erroneous or incomplete order or any incident occurs in the delivery of an order, the Buyer must You must contact the selling Merchant directly or the customer service available on the Platform, who will take care of the problem. to communicate the incident to the corresponding Merchant in order to resolve the incident and find a solution. In the event that the order is erroneous, the Buyer will have right to request a refund of the purchase price, shipping costs and, where applicable, the costs of returning the order, without prejudice to any other solution that may be found depending on each case. .

10. Legal guarantee and after-sales service.

Durable products purchased through the Platform, in accordance with the provisions of the applicable regulations, are covered by a legal guarantee for lack of conformity for a period of two (2) years. from the date of delivery of the product. Given that the products are sold directly by the Merchants, they will be the ones who must directly address any claim from the Buyers as a result of the lack of conformity or defects of the product and who must, where appropriate, , proceed with the repair or replacement of the defective product under the terms established in consumer regulations. Therefore, Buyers must exercise directly before the Business from which they acquired the defective or non-compliant product the rights or actions that, as consumers, may correspond to them.

11. Reservation conditions.

With respect to reservations for services offered by the Merchants, it is expressly noted that the completion of a reservation form through the Website only constitutes a reservation request that will be made available to you. In any case, subject to availability and prior confirmation of the reservation by the Merchant itself. Therefore, until the Buyer receives confirmation from the Merchant, the reservation request will not be processed. firm or binding on Commerce. In any case, the reservation is concluded between the Buyer and the Merchant, so Hermeneus does not assume any responsibility regarding the effective availability or quality of the service that is the subject of the reservation, nor with respect to any incident arising from the relationship between the Buyer and the Business that offers said service.

Once the reservation is confirmed, any change or cancellation request must be made. be communicated directly to the Merchant. Please note that the cancellation and change policies established by the Merchant itself may apply, so we recommend that Buyers consult them or request them from the Merchant before making the reservation.

Section III. Intellectual property and conditions of use of the Website.

12. Intellectual property.

Hermeneus is the owner of the intellectual property rights relating to or inherent to the Website, including its design, format, structure and the software, databases and codes necessary for its operation and, as the case may be, , is the owner or licensee of the intellectual or industrial property rights relating to photographs, images, texts, logos, brands, trade names and other content that is hosted and/or available through the Website. The brands, trade names, logos and/or any other distinctive signs of third parties other than Hermeneus that may eventually be displayed on the Website are the property of their legitimate owners and are protected by Law, and their use is strictly prohibited without the consent of Hermeneus. express consent of their corresponding owners.

Users and visitors who access the Website only have a strictly private (non-commercial) right to navigate through the Website and consult and view the content hosted and/or available therein in accordance with the these Conditions of Use. In no case will it be understood that access and navigation through the Website grants the User any intellectual or industrial property right over the Website or the content available therein, nor does it imply a total transmission, license or assignment. nor partial of any intellectual and/or industrial property rights on the part of Hermeneus.

Consequently, except with the prior written authorization of Hermeneus or the corresponding rights holder, the exploitation, copy, reproduction, transformation, distribution, communication public, making available, extraction and/or commercial use, by any channel or procedure, of the Website or the content hosted and/or available on the Website.

The publication by Users of any material, text, photography and/or content (“User Content”) through the Website or its sending to Hermeneus through The contact channels and/or functionalities enabled on the Website automatically attribute to Hermeneus a non-exclusive, free-of-charge, non-revocable, worldwide and sub-licensable license to use, display, adapt, distribute, communicate publicly and/or communicate publicly. publicly and exploit the User Content for any purpose related to the services and functionalities of the Website, as well as as well as to carry out promotional actions for Hermeneus and/or the Website through any channel.

Given that Merchants must provide their online store within the Platform with information, images, texts and content in accordance with the functionalities enabled by Hermeneus for this purpose, each Merchant is fully responsible for the contents, texts, images, logos and information that you publish or share through the Platform or that you send or provide to Hermeneus for such purposes. By publishing or sending it, the Merchant automatically grants Hermeneus a non-exclusive, free, temporary license (as long as your user account as a Merchant is active) and without territorial limitation, to host, reproduce and publish the contents of the Commerce through the Platform with the necessary scope to adequately provide the Platform's own services, as well as as well as to carry out promotional actions for the Platform and the Commerce through any channel, making them available to Buyers and the general public. Although Hermeneus is not will be obliged to control or review the content that the Merchant publishes and without prejudice to the Merchant's full responsibility for the content that it stores or publishes through the Platform, Hermeneus will be obliged to You are entitled to remove any content published by the Merchant through the Platform in the event that you have effective knowledge that it is contrary to the Law or infringes the rights of third parties.

13. Obligations and prohibitions.

Users undertake to make diligent use of the Website and the functionalities available therein in full compliance with the Law and these Conditions of Use. With a particular and non-limiting nature, it is strictly prohibited: (i) access, interfere with, manipulate or use any area or functionality of the Website that is not of a public nature or purpose or to which access has not been given, as well as as any carrying out any act that aims to violate, evade or manipulate the security of the Website; (ii) attempt to probe, investigate, analyze, scan or test the vulnerability of the Website or any system or network related to it, or breach or attempt to circumvent any security or authentication barrier or measure; (iii) attempt to decipher, decompile, disassemble or reverse engineer any software that is part of the Platform or the Hermeneus systems, especially for the purposes of analyzing, copying and/or reproducing the Platform or any of its elements with the aim of obtaining or developing the same, analogous, similar or technology that has the same functionalities; (iv) use the Website or its contents and functionalities in a manner and for purposes contrary to the Law, morality, public order or these Conditions of Use and, in particular, for the publication, transmission , sending or dissemination of information, data, messages, files, brands or content that infringes the Law or industrial or intellectual property rights or personal rights of third parties, that is obscene, racist, sexist, defamatory, pornographic or illegal. fictive, denigrating or offensive, or that induce or may facilitate illegal or fraudulent conduct of any kind; (v) damage or generate a threat of damage by introducing viruses, programs, macros or any sequence of characters with the purpose of damaging or altering the computer systems of the Website or hindering access by other users through the massive consumption of resources, including, but not limited to, overloading, overflowing or mass sending of “mails” (vi) infringe the intellectual property rights of Hermeneus or third parties and, in particular, reproduce, copy, extract, distribute or commercially exploit any part of the Website or the contents available on the Website, as well as such as allowing public access to them through any form of public communication or distribution system, without the express authorization of Hermeneus or the owner of the corresponding rights; (vii) create false user accounts or impersonate other people or users; and (viii) decipher, decompile or disassemble, or attempt to decipher, decompile or disassemble, the Website in whole or in part, or reverse engineer or otherwise attempt to discover the algorithms, programming or codes on which it is developed.

Without prejudice to any other legal actions that may apply in each case, Hermeneus may permanently suspend or cancel, at its sole discretion, the account of any User who carries out any action that involves a breach of these Conditions of Use. Users must hold harmless and, where appropriate, compensate and indemnify Hermeneus, its directors, employees, agents or any other related persons, with respect to any claims, responsibilities, damages, losses, expenses or any other concepts that have been caused directly or indirectly as a consequence of any violation. n of the provisions of these Conditions of Use by the User.

Section IV. Limitation of liability and other general issues.

14. Exclusion of guarantees and liability.

Hermeneus has adopted, within the current state of technology, reasonably required measures to try to guarantee the correct functioning of the Website and to avoid the existence and transmission of vulnerabilities and harmful components. However, given the characteristics of the Internet, Hermeneus cannot guarantee: that the Website is error-free and uninterrupted operation; the complete invulnerability of the Website and the absence of harmful components on the Website or on the server that provides it; nor the full reliability, usefulness, availability and continuity of the Website's functionalities.

In particular and to the maximum extent permitted by Law, Hermeneus declines any type of responsibility for any damages, incidents or inconveniences of any nature that the User or third parties may suffer as a consequence of: (i) the use of the Website or its contents and functionalities in any way that may involve an infringement of any national or international law, intellectual or industrial property rights or any other right of third parties, or of these Terms of use; (ii) possible security or operating errors that may occur due to the fact that the User uses non-updated versions of software or the consequences that may arise from the malfunction of their computer, terminals, equipment and/or devices. , whether due to improper configuration, presence of computer viruses or any other cause beyond Hermeneus' control; (iii) interruptions, delays, errors, indisposition bility or malfunction of the Website or its functionalities that have their origin in causes beyond the control of Hermeneus, derived from services or actions of third parties outside Hermeneus or that have their origin in causes of force majeure, such as falls of the Internet network or servers, computer attacks, etc.; (iv) errors produced by incidents attributable to internet access providers or as a consequence of the impossibility or difficulty of integration with the Merchant's systems or due to the lack of capacity, compatibility or sufficiency of the Merchant's equipment or means to operate the same; (v) errors or lack of diligence by the Merchant or its staff in the use of the functionalities of the Platform or actions that are exclusively attributable to the people who access and/or manage/use the Merchant's user account on your behalf or with your authorization; (vi) the information or content that Users host, publish, transmit or disseminate through the Website, as well as such as errors, omissions or lack of accuracy, updating or veracity of the information provided by the User at the time of registration or when making any purchase or reservation.

Since Hermeneus does not market or sell the products and services available on the Website, the Merchants themselves, and not Hermeneus, are the only ones responsible to Buyers for the products and services they market, the information they sell, n provided about them, their delivery, any legal guarantee or after-sales service and, in general, any liability derived from the marketing of their products and services. Consequently, Buyers understand and accept that Hermeneus does not assume any responsibility in relation to the availability, quality, delivery or condition of the products and/or services of the Merchants, nor for any damage, incident, inconvenience or liability. arising from the sale concluded directly between the Buyers and the Merchants, including any damage, discomfort or inconvenience derived from the consumption or use of the products or services purchased by the Buyers directly from the Merchants. Likewise, Hermeneus declines any kind of liability arising from any omission, error or lack of truthfulness, precision, updating and accuracy of the information regarding the Merchants and/or their products/services included on the Website. directly by the Merchants or at their request under their sole responsibility.

Hermeneus will be able to suspend, restrict or interrupt access to the Website and/or some of its functionalities, at any time and without prior notice, for technical, security, control, maintenance reasons, due to power failures or due to any other well-founded cause. Under no circumstances can Hermeneus be held liable for the discontinuity or lack of availability of the Website or its functionalities.

15. Links and third-party services.

The Website may include technical link devices that redirect or allow access to third-party websites or applications or have integrated third-party services and/or applications that allow Users to enjoy certain functionalities ("Websites and Third Party Applications). The Third Party Websites and Applications are not property or under the control of Hermeneus, so Users acknowledge that Hermeneus in no case guarantees or is responsible for the quality, updating, availability, correct functioning and/or usefulness of the contents, functionalities and/or services available on Third Party Websites and Applications. The existence of links to third-party websites or the integration of third-party services/functionalities does not imply the approval, recommendation, promotion, affiliation or sponsorship of said services by Hermeneus.

The use of Third Party Websites and Applications linked to or integrated into the Website is prohibited. In any case subject to the conditions of use and privacy policies of the entities responsible for such Third Party Websites and Applications. It is the sole responsibility of the User to consult these conditions of use before using third-party services.

Hermeneus reserves the right to decide at any time what Third Party Websites and Applications are integrated or available on the Website, as well as as well as modify or restrict at any time and without prior notice the access or use of potential Third Party Websites and Applications and eventually available on the Website or integrated into it, especially when due to technical or security reasons, potential incompatibilities with the Website, modification of its conditions of use imposed by the entities responsible for such services or the temporary or permanent unavailability of the same.

16. Modifications.

Hermeneus will be able to modify these Conditions of Use at any time to adapt them to potential regulatory changes, due to technical or functional modifications of the Website, as a consequence of changes in the services provided through the Website or for their adaptation to the practices, uses and customs of the sector. In any case, Users may consult the current version of these Conditions of Use at any time through a permanent link that they will find at the bottom of the Website.

In the event of relevant changes, Hermeneus will provide sufficient information through notices on the Website or through any type of communication directed to Users. In any case, we recommend that Users consult the Conditions of Use every time they make a purchase or reservation through the Website or make use of the services available therein, since said purchase, reservation or use They will be subject to the Conditions of Use that are in force at that time.

17. Applicable legislation and jurisdiction.

These Conditions of Use are governed by and will be interpreted in accordance with Spanish legislation.

Any controversy that may arise in relation to the interpretation or execution of these Conditions of Use is subject to the jurisdiction of the Courts and Tribunals of Bilbao (Spain), without prejudice to the rights that exist. Users who have the status of consumers to appeal to the courts of their domicile.

Information in accordance with art. 14.1 of EU Regulation 524/2013: we inform you that the online consumer dispute resolution platform is an official website managed by the European Commission to help consumers and companies resolve their disputes. without going to court. You can consult more information and access the platform through http://ec.europa.eu/consumers/odr

 

*Model withdrawal form

(You should only complete and send this form if you wish to withdraw from the contract)